See a pot hole? Neighbor not mowing their grass? Need to know where the nearest recycling center is? Have a question about a building permit? Give MetroCall 311 a call!

For more than 25 years, MetroCall  has been the city’s customer service center.

MetroCall  allows citizens to request services, offer suggestions, ask questions, share opinions, register complaints, and even pass on compliments. MetroCall  is a great way to connect with your government.

What happens after you report something?

When you contact MetroCall with a concern, a service request is created and a tracking number assigned. The service request is then routed to the agency responsible for investigating the concern.

MetroCall agents are available by dialing 311 or 574-5000 or you can send them an email at metro-call@louisvilleky.gov. You can also visit their website to use the On Line Customer Service tool or the Live Chat function. Did you know they have an App –download it today for free! Just look for the Mobile 311 app on their  website or the app store. You can even tweet them by sending info to @LouMetro311.